Terms & Conditions

1. Preamble

This Privacy Policy describes the privacy policies and procedures on the collection, use, and disclosure of the information when users use Services and render their information to Tokma Technologies Private Limited via Website or Mobile Application.

The user’s privacy rights are protected, and the data collected are used to provide Service as desired by the Users. The user ought to agree to render the information for the use of the services; the information collected while the user is using the service shall be in accordance with this Privacy Policy.

This Policy is a legally binding agreement between Tokma Technologies Private Limited and its User. While using the services or accessing the Website or the mobile application of Tokma Technologies Private Limited, the User acknowledges that they have read, understood, and agree to be bound by the terms of this Policy.

This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

2. Interpretation and Definitions

Interpretation

The words with an initial capital letter have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

  • Account: A unique account created for You to access our Service or parts of our Service.
  • Business: Refers to the Company as the legal entity that collects User’s personal information and determines the purposes and means of the processing of User’s personal information, or on behalf of which such information is collected.
  • Company: Refers to Tokma Technologies Private Limited (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement).
  • Cookies: Small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website among its many uses.
  • Data Controller: For the purposes of the GDPR, refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Device: Any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
  • Personal Data: Any information that relates to an identified or identifiable individual, including name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
  • Sale: Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.
  • Service: Refers to the Website.
  • Service Provider: Any natural or legal person who processes the data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the Service.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Website: Refers to tokma.ai, accessible from https://tokma.ai/.
  • Mobile Application: Refers to the mobile application of Tokma Technologies Private Limited.
  • User: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

3. Collection of Personal Data

3.1. Purpose of Collection

Company shall collect information to provide services, deliver products, fulfill legal obligations, and meet obligations towards third parties as per the User’s Terms and Conditions.

3.2. Information Collected

  • Registration on the Website and Mobile Application: Information provided during subscription or registration, such as name, gender, marital status, religion, age, contact details (email, postal addresses, phone numbers), banking details, and billing information.
  • Other Information: Transactional history (excluding banking details), e-commerce activities, buying behavior, usernames, passwords, email addresses, and security-related information.
  • Data Stored on Servers: Data created by the User or a third party, such as image files and documents, stored on Company’s servers.
  • Public or Social Media Data: Information from public domains or social media channels, such as name, email address, friend list, and profile pictures, as permitted by the User’s account settings.
  • Traveler Information: Information about other travelers for whom the User makes a booking, with the User’s confirmation that they have agreed to share this information.

3.3. Consent

By opting to use the services, the User consents to the processing of Personal Data for the specified purposes.

4. Usage of Personal Details Collected While Using tokma.ai and Mobile Application

4.1. Data Subject

The User, referred to as the Data Subject, provides personally identifiable information while using the Company’s Service.

4.2. Types of Data Collected

Personally identifiable information may include:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data (e.g., IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and diagnostic data)

4.3. Sharing with Third Parties

Company may share this information with service providers or third parties to facilitate bookings.

4.4. Redaction of Sensitive Information

Sensitive information in bank statements or identity cards will be redacted.

4.5. Purposes of Using Personal Data

  • To Book a Service: Names, addresses, phone numbers, and age details are shared with related service providers (e.g., airlines, hotels, or bus services).
  • Provide News and Offers: Provide news, special offers, and information about goods, services, and events.
  • Conduct Surveys: Conduct surveys to assess service satisfaction.
  • Safeguard Sensitive Information: Company will not store or save sensitive user information regarding Credit/Debit cards and Net Banking details.
  • Manage User’s Account: To manage User’s account.
  • Perform Contracts: Development, compliance, and undertaking of purchase contracts for products or services.
  • Contact User: Contact User via email, phone, SMS, or push notifications for updates or communications.
  • Manage User Requests: To manage User requests.
  • Business Transfers: Use information for mergers, divestitures, or other business transfers.
  • Other Purposes: Data analysis, identifying usage trends, and improving services.

4.6. Security of Payments

Payments on the Website or Mobile Applications are secured with strict security measures.

4.7. Age Restriction

The Company does not knowingly collect data from users under 18 without guardian consent; such data will be removed if collected unknowingly.

5. Disclosure of Personal Data

5.1. Consent for Sharing

Company will not share User details without prior consent unless required by law enforcement, court order, or legal process.

5.2. Lawful Purpose

Information will only be used for specified lawful purposes.

5.3. Circumstances for Disclosure

  • To conduct business.
  • For regulatory, compliance, and audit purposes.
  • To secure systems.
  • To enforce or protect the rights or properties of the Company, its affiliates, associates, employees, directors, or officers.
  • When necessary to identify, contact, or take legal action against interference with rights or properties, or to prevent harm to others.

5.4. Liability Disclaimer

Disclosure and storage may occur without the User’s knowledge, and the Company is not liable for damages arising from such actions.

6. Rights of User

6.1. Confidentiality

The Company respects the confidentiality of User’s Personal Data and guarantees the following rights:

6.2. User Rights

  • Access: Request access to Personal Data, including receiving a copy of the data held by the Company.
  • Correction: Request correction of incomplete or inaccurate Personal Data.
  • Objection: Object to processing of Personal Data if used outside the provisions of this policy.
  • Erasure: Request erasure of Personal Data when there is no valid reason for continued processing.
  • Withdraw Consent: Withdraw consent for data use, though this may limit access to certain functionalities of the Service.

7. Links to Other Websites or Applications

7.1. Third-Party Links

The Company’s website may contain links to third-party websites or applications. The Company is not responsible for the content, privacy policies, or practices of these third-party sites, nor for the personal data they collect.

8. Changes to This Privacy Policy

8.1. Policy Updates

The Privacy Policy may change from time to time.

8.2. Notification of Changes

Users will be notified of changes via email, a prominent notice on the Service, or by posting the updated policy on the website or mobile application, with the “Last updated” date revised.

8.3. Effective Date

Changes are effective when posted on the website or mobile application.